Product Testimonials - The Natural Source

Product Testimonials

To find out more about what other people have to say about our products, please click on the links below.

We'd love to hear your feedback too, so please use the "contact us" button at the bottom left of the screen to share your thoughts and experiences with the products you've chosen so far.

Feedback for The Natural Source...

your package of hair care products arrived, complete with nail polish. Many thanks. I used the hair care products today and they're lovely, especially the Shine Manager. It made my frizzer all soft and curly. That's a first!
Bravo too for using cardboard and paper packaging too instead of plastic.
Dianne - New Lambton, NSW

Thank you for the above and beyond service that helped my unwell 81 year old mother from New Zealand get the Daintree Healing and Hydrating Moisturiser that she uses. I am telling everyone I know how wonderful your products are. This is truly six star service, thank you to Chris, Delphine and your Melbourne management.
Berly - Bondi Junction, NSW

From Floren - Melbourne, VIC: "Hi, I have been using Better Necks & Decollete serum for a few years now, and I totally love it. I have been overseas for 8 months and on my return, purchased a new jar. I have to say, as a beauty therapist myself, I was really upset that the formula has changed and the packaging has shrunk ... Please go back to the old formulation and packaging...why change something that was and worked so perfectly? I am really sad to see a fantastic product ruined...sorry, just want to be honest and thought you would appreciate the feedback.

From TNS: "Thanks for your email and your feedback to The Natural Source.
You'll be happy to hear our Mayaltha Better Necks & Decollete serum is reverting back to the old packaging in a month or so.
We really appreciate your feedback, as helpful comments and feedback from our customers helps us to ensure we're providing you with the best product possible."

From Floren: "You have just made my day...thank you for your reply....that is the most awesome product on the market and I have recommended it to many people, now I shall continue to do so. I really appreciate you replying to me so quickly, your company is awesome and your products do what they say.
If you ever need motivated sales people, let me know, would love to be involved with an ethical company such as yours :) Blessings"

From Vic - Melbourne, VIC: "Hi I bought yr hair shine shaper and was advised that it contained 100% natural products. I was also told it could be used daily in small children. I have used both for myself and my son. Reading the ingredients I saw that it had polyvinyl pyrrolidone. Is this safe? sounds like its used to make polyvinyl/plastic?? I am concerned that it may be unsafe to use. Also does the product contain petrochemicals or anything that can be carcionegenic?"

From TNS: "Thank you for your email.
One of the main factors you can feel assured about is that no company can produce items that are harmful, or have ingredients that are deemed harmful from the governing body, the Therapeutic Goods Administration (http://www.tga.gov.au/), as it is against the law and any products would therefore be withdrawn from shelves. This said, it can hardly been guaranteed that all humans will be able to use all products, as we all differ in physical chemistry, no matter what our age and what one person may be able to use, may result in a sensitivity in another human. Our Shaper does not contain any petrochemicals, and is safe for proper controlled use (you would use much less product for children) as it is designed as a professional styling product, and therefore should you or
any member of your family, have a sensitivity, then you should discontinue use - as you would with any product. Historically, polyvinyl pyrrolidone or PVP you are discussing in its pure form is edible by humans, and used as a blood plasma expander for trauma victims after the first half of 20th century and is now used as a binder in many pharmaceutical tablets and as a commonly used softener for shampoos and hairsprays. I would suggest that you would enjoy discovering the TGA website as it is very educational and informative about cosmetic ingredients and could help with your feelings of concern and safety, as they are the experts and have the information that helps the whole of the community."

From Vic: "thanks... I use the product daily and my 6yo son 3-4 times per week. I'll keep using in that way. Thanks for putting my mind at ease. Kind regards, Vic"

From Cindy - Melbourne, VIC: "My daughter purchased a bottle of rose quartz pure fragrance a couple of months ago. She has only used half of the contents and now it does not spray. I took it back to Knox City and was told that they cannot do anything without a receipt and I should contact head office. Please advise on what I should do to next, as she would really like to finish this bottle and I will not allow her to purchase another whilst this one is half full and it may happen again."

From TNS: "Thank you for your email. Yes, under our publicly stated terms and conditions, the store is right in getting you to email us! All you need to do in this instance is take the nozzle off the top of the squirter. For three minutes, run warm water over the little tube that the fragrance comes out of. Replace the nozzle and prime the button a few times. If this doesn't not work, place a small pin down the tube to clear any blockage and do the same again with the warm water. This should dislodge any blockage. Blockages can occur when a product (particularly with deodorants) is left in a warm area, and not used on a regular basis. I really hope this helps."

From Cindy: "Thanks very much. It worked, (my daughter) will be rapt!"

From TNS: "Always glad to have a happy customer! Thanks so much for letting me know Cindy. That's great!"

Recently I purchased a large range of your products from your Cairns Store in Central shopping centre.
In earlier years i have worked with products such as Orlane and Lancome and i must say i have never used products that i have been this happy with.
I have recently had open heart surgery and was feeling a little flat skin and hair were suffering a little from the trauma,after using your products hair shin are better than they have ever been.
And oh the diamond cream what can i say pure luxury.
Every product i have purchased i have been soo happy with living in a tropical area it's hard to find products that are not greasy on the skin,yours absorb quickly into the skin leaving a very clean feeling.
I have even bought my sister some products as she lives in Gympie so she can try for herself and her feedback has been the same as mine.
So all i can say is that you have made one 55year old lady very happy as far as her skin care is concerned,
So thank you very much.
Lorraine - Cairns, QLD

Amanda in your Sydney store is fantastic!
I went in at 5pm yesterday - Amanda's service was awesome!
She was so considerate in explaining everything to me and helped me find products for both myself and my 14 year old daughter.
I spent more 1)because of 50% off and 2)because Amanda was so helpful.
I planned on spending about $15.00 and left after spending $74.00.
I went back the next day to look at the perfumes and Amanda remembered me.
She was cleaning when I got there - as a manager at a large department store - I love that!
People forget to say thank you and offer positive feedback, so I wanted to call.
Luella - Sydney, NSW

I recently had the pleasure of discovering the store whilst I was on holidays for a week in Cairns... I needed a 15 minute beauty treatment within the time that I had spare to go shopping. I had tried 3 other shops in that plaza, only to be told that I needed to come back later - 5 hours later! As you can appreciate, when you're on holiday, that is not always convenient and easy to do.
When I first approached 'The Natural Source', I felt a real sense of welcoming into the store, and a friendly approach from the first salesperson to have contact with me. When I made my request for an appointment for my 15 minute treatment, to my delight, I was told that I would be able to have my service done there and then! It's not only that my needs were able to be accommodated straight away, there was a totally different attitude from your staff.
My experience of the 3 lovely sales persons in the store was a welcome relief. I had not been treated with such helpfulness by any other sales assistants in that whole plaza during my shopping experience.
These staff are really to be congratulated on their friendly and helpful approach, and it is my belief that it is a credit to your business that you employ such people. No question was too difficult at all. I noticed other customers were also treated with the same special service.
Thank you to all of you for making my day, and leaving me with such a positive impression of your business.
Joanne - Victoria, Australia

I just want to say how lovely it is to find an Australian owned company that uses all natural ingredients in their products and has great customer service, so far my experience with your company is first class.
A lot of bigger companies forget the importance of customer service so it’s always great to find one that seems so friendly and helpful!
And to put the icing on the cake, the prices are no where near as expensive as I was imagining!
Kirstie - West Australia

As I was travelling through Melbourne Airport in May I went into your shop and was served by a lovely lady who made my plane-delay much easier. I purchased some of your crystal therapy and am enjoying using them... Thank you for your assistance and such wonderful products.
Melanie - Auckland, New Zealand

I went to your shop at Melbourne Airport last Friday morning, and I received excellent customer service. The lady who served me was absolutely wonderful: I bought 2 eye liners and she introduced me to all your products, so I ended buying more than expected!
I love the Rose Quartz fragrance I bought thanks to this lady, and also the eye gel I got in the free gift.
It is not often you get such good value for money and great customer service, so I wanted to give you my feedback.
Donna - United Kingdom